New Fern

Right Care Staff promoted equality and diversity when supporting people and understood people's cultural and emotional needs. People received kind and compassionate support. Staff protected and respected people's privacy and dignity. Staff understood how to protect people from poor care and abuse. The provider had enough appropriately skilled staff to meet people's needs and keep them safe. People who had individual ways of communicating, using body language, sounds, Makaton (a form of sign language), pictures and symbols could interact comfortably with staff and health professionals because staff had the necessary skills to understand and support them.

Right culture People were supported by staff who understood best practice in relation to the wide range of strengths, impairments or sensitivities people with a learning disability and autism may have. Staff turnover was very low. This meant people received consistent support from staff who knew them well. Staff placed people's wishes, needs and rights at the heart of everything they did. Managers evaluated the quality of support provided to people, involving the person, their families and other professionals as appropriate. Managers ensured risks of a closed culture were minimised, so people received support based on transparency, respect and inclusivity.

Medicines were managed safely, and infection prevention and control processes kept people safe. Staff

worked with health professionals to support people's health needs. People's capacity to consent was assessed in line with legislation, and concerns about support were dealt with effectively. There was a clear vision of quality service provision and proactive support from external agencies to meet people's needs.