Curo Care Valley View Ltd

People's experience of the service and what we found: People were safe because systems were in place to make sure risks to people were assessed and actions taken to mitigate the risk. Medicines were managed safely.

There were enough staff to keep people safe. Staff received good support from the management team and followed a training programme that supported them in carrying out their roles.

People were protected from the spread of infection because good systems and processes were in place.

People lived in a pleasant environment. They enjoyed the food at the home and spoke positively about the staff who cared for them. People felt involved in their care and we saw staff to be caring and attentive.

People benefitted from staff having good relationships with and working effectively with heath and social care professionals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Auditing had been used effectively to identify and address issues. Complaints about the service were managed well and used as a learning opportunity for staff. People, their relatives and staff felt involved in the service and there were systems in place to promote this involvement.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk