Rose Lodge Care Home

During our assessment of this key question, we found the rating has improved from Inadequate to good. Risks to people's safety and wellbeing had been assessed and planned. People lived in a safe environment. Systems were in place to investigate accidents, incidents, complaints, and safeguarding incidents. Staff and the manager communicated and worked with other agencies to help keep people safe. There were systems to help prevent and control infection. People’s medicines were managed safely, and they received these as prescribed. There were effective systems in place to safely recruit staff. Staff were well trained and supported by the new manager.

During our assessment of this key question, we found the rating has improved from requires improvement to good. People's needs were assessed and planned for in a person-centred way. People were supported to access healthcare services when needed. The provider assessed people's mental capacity and made decisions in their best interests. Staff worked with external professionals to provide care and support which reflected best practice. Staff spoke positively about working at the home. They said they were well supported by their new manager.

During our assessment of this key question, we found the rating has improved from requires improvement to good. People were supported by staff who were kind and gentle. Feedback indicated people were treated with kindness and respect. Staff had established positive and caring relationships with people they supported and their family members which helped them deliver person centred care and meet their individual needs. Staff knew people's routines had positive interactions providing dignity and care throughout.

During our assessment of this key question, we found the rating has improved from requires improvement to good. People told us they were happy and received the care they required. Staff were responsive to people’s needs and wishes. There were systems in place to monitor aspects of the service and the quality of care provided. People were supported to take part in events. People’s equality and diversity needs were respected and met.

During our assessment of this key question, we found the rating has improved from Inadequate to good. Governance systems were in place to help monitor aspects of the service so that the quality of care provided could be continuously assessed and monitored. The manager had promoted a good culture which focused on people’s individual needs. Management had more oversight of the service and promoted an open culture. Staff spoke positively about the manager and told us they were approachable and caring. Management sought feedback from people and family members and made improvements where necessary.