Gibraltar Road Nursing Home

Right Care: People received person-centred care. Staff respected people's rights and treated them with privacy and dignity. People had care plans and risk assessments in place, however, these were not always up to date. This meant people were at increased risk of not always receiving safe care and treatment. The registered manager was open and transparent about work being done to update care plans and risk assessments. The registered manager had a plan to ensure care plans and risk assessments were routinely reviewed and kept up to date.

Right Culture: The culture of the service supported people and staff in an inclusive way; enabling people to live their day-to-day lives as they chose to. Staff told us that the culture of the service had greatly improved as a new team had been formed. However, quality assurance systems to assess and monitor the service were not always being routinely used and CQC was not always being sent notifications as required. Notifications are communications informing CQC about events the provider needs to tell us about. This meant the provider did not have enough of an oversight of the service to ensure it was being managed safely and quality maintained. Therefore, we could not be assured people always receive high quality care. The registered manager had a plan to ensure the necessary quality assurance systems were in place.