Well Royd House

People's experience of using this service: The outcomes for people using the service reflected the principles and values of Registering the Right Support in the following ways. There was a strong focus on promoting choice, control and independence. People's support focused on taking positive risks to ensure they had as many opportunities as possible for them to gain new skills and become independent.

People received good care and support which met their individual needs. A relative told us, "[name of person] is very well looked after and has become more independent through accessing opportunities in the community."

People and relatives praised the home and the way in which care was provided. People were supported in a safe environment. Risks to people's health and safety were assessed and mitigated. The service learnt lessons and improved the safety of the service following incidents.

There were enough staff deployed to ensure people received their required care and support. Staff were kind and caring and treated people well. Staff knew people well and had developed good, caring relationships with them.

Staff had received bespoke training to enable them to care for the individuals living within the home. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The service was well managed. The acting manager had a clear focus and continued to work alongside staff. Staff told us they felt the acting manager was working with them to ensure the home was maintained and were looking to continuously improve the service. We spoke to the acting manager about ensuring peoples (PRN) records evidenced how staff would know if a person was in pain. This information was completed and sent to us after the inspection.