Moor Court

• People enjoyed living at Moor Court and were cared for by staff who were compassionate and considerate. • Relatives told us their family members independence was promoted and people were treated with dignity and respect. • People were involved in planning their care with support from staff. Staff used people's preferred ways of communicating, to facilitate this. • Staff supported people to enjoy a range of activities which reflected people's interests, and enhanced their lives. People were given assistance to they could keep in touch with relatives and friends who were important to them. • People had access to the healthcare they wanted. Relatives and staff highlighted how relationships developed with other health and social care professionals had led to improved health and well-being outcomes for people living at Moor Court. • People told us they felt safe living at the home. There was sufficient staff to care for people and the environment and equipment were regularly checked, to promote people's safety. • Staff had received training and developed the skills they needed to care for people. The risk of accidental harm or infections was reduced as staff used the resources and equipment provided to do this. • People could rely on staff administering the medicines they needed to remain well. • The registered managers and staff worked together and focused on meeting the needs of the people living at the home, so they had an enhanced quality of life. • People and their relatives were encouraged to make any suggestions for improving the care provided and the service futher. • The registered managers and staff reflected on their practice and strove to drive through improvements in people's care, so people would continue to say how much they enjoyed living at Moor Court. • We found the service met the characteristics of a "Good" rating in all areas; More information is available in the full report