Prospect House

Prospect House supports people with a learning disability, dementia and/or mental health needs. It accommodates up to nine people in a large detached house on a residential street. There were nine people living at Prospect House at the time of the inspection.

We found the following examples of good practice.

People had been supported to understand the measures in place to protect them from COVID-19. Visits to the service had been adapted in line with recognised safe visiting guidance and lockdown restrictions. People could speak with their friends and relatives regularly, by telephone and via video calls.

People using the service were in a household bubble but maintained social distance from others during our visit. People were supported to access local areas for walks and drives out, as lockdown permitted. People were involved in craft and domestic activities within the service.

Policies were in place to ensure people could be admitted to the service safely, including when they returned from hospital. While there had not been any admissions during the pandemic, staff were clear people would be tested for COVID-19 before admission and supported to self-isolate on arrival. This reduced the risk of introducing infection to others at Prospect House.

People and staff had been supported to receive their vaccinations and COVID-19 testing. Staff ensured people accessed health care when needed and supported them with regular testing. Staff worked remotely with health care professionals to ensure people's health care needs were reviewed.

The provider updated the staff team on changes to national guidance. Action cards and an outbreak plan were in place for staff to refer to in the event of an outbreak. Managers accessed the Skills for Care managers' forum to share solutions and lessons learned by similar services, to ensure people were protected from COVID-19.

The five questions we ask about services and what we found