Milestones

At the last inspection on 30 April 2015, the service was rated Good. At this announced inspection we found the service remained Good.

We found improvements to staff recruitment procedures and to records about people's medicines.

We heard positive comments about the service such as, "I like living at Milestones." and "A nice place to work."

Staff and management understood how to protect people from harm and abuse. Risks to people's safety were identified, assessed and appropriate action taken.

People were supported by a small staff team who had training and support to maintain their skills and knowledge to meet their needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

People were treated with dignity, respect and kindness and were involved in the planning and review of their care and support. People were supported to maintain and develop their independence.

People received individualised care which reflected their personal preferences, wishes and routines. There were arrangements to investigate and respond to complaints.

Quality checks were made with the aim of improving the service in response to people's needs.

Further information is in the detailed findings below.

The five questions we ask about services and what we found