Dean Grange

Through implementing a person-centred model of care and support the service had developed an outstandingly caring person centred culture which placed a strong emphasis on enabling people to develop and maintain their confidence and independence. Such as using public transport independently, taking up voluntary work and spending time without direct staff supervision.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

Staff and management understood how to protect people from harm and abuse. Risks to people's safety were identified, assessed and appropriate action taken and their medicines were safely managed. People were supported by sufficient skilled staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with dignity, respect and kindness and were involved in the planning and review of their care and support.

People received individualised care which reflected their personal preferences, wishes and routines. There were arrangements to investigate and respond to complaints.

The registered manager was visible and accessible to people and staff, providing clear leadership and developing ideas to continually improve the service. Quality checks were made with the aim of constantly improving the service in response to people's needs.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

The last rating for this service was Good (report published 3 June 2017) at this inspection the rating for this service remains good.