Carleton Court Care Home

Risks were well managed and focused on individual assessments. People's nutritional needs were well met, with many people saying how good the food was. Medication was administered safely and in line with good practice. The home had recently achieved 92% in an infection control audit evidencing high standards of cleanliness. It was a homely environment and designed with people living there in mind.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The registered manager and directors understood best practice and assisted other local organisations in this.

Staff were kind, considerate and very understanding towards people. There was an easy, friendly atmosphere which was encouraged with high levels of interaction and attentiveness. People helped shape their care plans and all told us they were treated with dignity and respect. Care documentation was comprehensive and easy for staff to follow. The directors were keen to ensure it was bespoke and met the needs and requirements of people living at Carleton Court.

The service had received many compliments and feedback was very positive. Robust quality assurances processes ensured all aspects of care delivery were scrutinised and reviewed regularly. The registered manager and directors had strong links with the local community and worked in partnerships with other organisations promoting effective communication and good practice wherever possible.