1 Hill Close

Right Support: Systems were not robust enough to demonstrate people's safety was always effectively managed. There were shortfalls in cleanliness and in the assessment and management of risk. There was a lack of clarity in relation to staff deployment. These shortfalls had not been picked up through the provider's governance arrangements although prompt action was taken once we brought this to the attention of the management team.

It was clear the service had been established on the principal of promoting people's self-direction and self- reliance. The location of the service in a residential area provided good access to local amenities and services which helped support people's independence and autonomy. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: People told us they were happy living at 1 Hill Close and we saw people were relaxed in the company of staff and others they lived with. Support was available when needed and people were able to participate in activities within their local community.

Right Culture: Overall, there was a positive culture in the service and people were happy with the support they received. However, the terminology and definitions used by the provider were not always respectful or empowering.

Staff knew their responsibilities and were confident to report concerns that might arise. People were encouraged to make their own decisions in their daily lives and had opportunities to share their views. Staff felt well supported by the management team. The management team was responsive to the inspection findings and keen to deliver a high-quality service.

Rating at last inspection The last rating for this service was Good (published 10 November 2017).