2 Hill Close

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

The location of the service in an ordinary residential area provided good access to local amenities and services which helped support people's independence and autonomy. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care People told us they were happy living at 2 Hill Close and we observed that people were relaxed in the company of staff and others they lived with. Support was available when needed and people were able to join in with activities within their local community. People's care was person-centred and enabled them to live independent lives.

Right Culture Overall, there was a positive culture in the service and people were happy with the support they received. However, the terminology and definitions used by the provider were not always respectful or empowering. People told us they were happy in their home and with the support they received from staff. Staff knew their responsibilities and were confident to report concerns that might arise. Staff felt well supported by the management team who worked at the service. The management team was responsive to the inspection findings and keen to deliver a high-quality service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk