Butterfly Lodge

People's experience of using this service:

Since our last inspection the service had a new manager in post. People, relatives and staff were complimentary of them and of the changes that had occurred since her appointment, including the culture. A new operations manager had been employed to ensure effective ongoing assessment and quality of the service. A 'global' audit was being used by the operations manager to keep on top of regulatory compliance within the service.

There was a new compliment of experienced nursing staff due to commence employment.

People told us they felt safe and received kind and respectful care. Staff were recruited safely and improved understanding of safeguarding procedures following the previous inspection.

People lived in an environment which had been assessed for its safety. People lived in a clean and odour free environment.

People now received their medicines safely and the management of risks associated with people's care had improved. The accuracy of people's documentation had improved, but the manager recognised their own limitations in completing this task and spoke of the positive impact that additional nursing staff would have.

People were supported by staff who had received training to meet their needs, and had their human rights respected. The provider was considering how to apply the Accessible Information Standard (AIS) design and delivery in the service.

People felt confident to complain, and complaints were seen positively and used to improve the service.

We recommend dignity and respect training considers the care of those who choose to spend time in their own rooms and about people's personal care. In addition we recommend the provider considers the Accessible Information Standard (AIS) in respect of the production of polices and procedures and that the provider continues to strengthen their governance framework.

More information is in Detailed Findings below.