Dorrington House (Watton)
- Care home
- 52 beds
- No nursing
- Dementia care
- Registered since 2011
- Watton, Norfolk, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
7 ratings
Its last inspection improved it from Inadequate to Requires improvement.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
86 of 288
rated care homes in Norfolk are rated Requires improvement, like this one.
Dorrington House (Watton): inspection record
Rated Requires improvement in October 2022, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Lancaster House (Good, 0.5 miles away) and Thorp House (Good, 1.5 miles away).
Nearest care homes:
- G Lancaster House Good, 0.5 miles away
- RI Kalmia & Mallow Requires improvement, 0.6 miles away
- RI Buckingham Lodge Care Home Requires improvement, 0.9 miles away
- G Thorp House Good, 1.5 miles away
- G Ashill Lodge Care Home Good, 2.9 miles away
About the service
From the Care Quality Commission's inspection report published 20 October 2022. Quoted under the Open Government Licence.
Dorrington House (Watton) is a purpose-built care home providing personal care and support to up to 52 older people, some of whom were living with dementia. At the time of our inspection 41 people were using the service.
What inspectors found
Feedback from people who used the service, their relatives and staff was positive about the changes made since the last inspection. Many felt the service was beginning to improve. A typical comment was, "It's getting better, I think. There are a lot of changes going on, so we will have to see how they pan out." Although this feedback was positive, we identified some areas which still required significant work to ensure people consistently received safe and high quality care.
Read the rest of CQC's summary
Although staff numbers had increased, staff were not provided with all the training and support they needed to carry out their roles safely. Systems to monitor staff development were not robust and some new staff lacked skills and knowledge which placed people at potential risk of harm. We have made a recommendation regarding training for staff.
Although improved from our last inspection, records were not always accurate, and monitoring was not robust. We identified potential concerns with two people's pressure care and one person who was at risk of dehydration, which the provider's own monitoring systems had not identified. The provider plans to introduce a new electronic recording system to improve record keeping and ensure people's health and welfare is safely monitored.
Medicines management had improved from our last inspection and the provider had purchased new safety equipment including pressure sensor mats and weighing scales. Safety systems such as the call bell system had been serviced. The provider had purchased new furniture to enhance the environment and enable more thorough cleaning. The service was clean but further deep cleaning was required in some bathrooms.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice
The provider was open and honest in their response to our findings and promptly put actions in place. They demonstrated a commitment to work in partnership with other key stakeholders and keep CQC informed. A new manager has been appointed and the provider gave us assurances they will support them to continue to improve the service. Their appointment will enable the area support manager to return to their quality oversight role. We do not expect future inspections to be the method by which failings at the service are identified.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask when you visit
- Safe was rated Requires improvement on 20 October 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 20 October 2022. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Registration details
- Registered manager
- Geri Ashforth
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)10 inspection reports, latest 20 October 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Dorrington House
- Ownership type
- Partnership
Dorrington House runs 3 services, all in the East of England. 2 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Dorrington House
- G Dorrington House (Dereham) Good. Care home, Norfolk
- G Dorrington House (Wells) Good. Care home, Norfolk
Getting help from Norfolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Norfolk County Council
- Ask for a care needs assessment
- Phone: 0344 800 8020, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Norfolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Dorrington House (Watton) provide nursing care?
- No. The Care Quality Commission lists Dorrington House (Watton) as a care home without nursing.
- How many beds does Dorrington House (Watton) have?
- The Care Quality Commission's register lists 52 beds at Dorrington House (Watton).
- When was Dorrington House (Watton) last inspected?
- The Care Quality Commission's latest rating for Dorrington House (Watton) was published on 20 October 2022.
- Who runs Dorrington House (Watton)?
- Dorrington House (Watton) is run by Dorrington House. It runs 3 services, all in the East of England.
- What is Dorrington House (Watton)'s CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 20 October 2022.
Contact
- Phone
- 01953 883882
- Address
- 73 Norwich Road, Watton, IP25 6DH Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Lancaster House (Good, 0.5 miles away) and Thorp House (Good, 1.5 miles away).
Nearest care homes:
- G Lancaster House Good, 0.5 miles away
- RI Kalmia & Mallow Requires improvement, 0.6 miles away
- RI Buckingham Lodge Care Home Requires improvement, 0.9 miles away
- G Thorp House Good, 1.5 miles away
- G Ashill Lodge Care Home Good, 2.9 miles away