Thorp House

The service consists of a large extended building set over 2 floors. There were a number of communal areas on each floor and a corridor from the ground floor led to 6 self-contained apartments.

At the time of our inspection, the service was experiencing a COVID-19 outbreak, with all people with a positive test result being supported to remain in their bedrooms and receiving individualised care and support to reduce the risk of the spread of infection. Some staff were also on sick leave. These circumstances were taken into consideration in the approach taken to completing this inspection.

Since our last inspection, improvements had been made to the detail and quality of people's care records, with evidence of involvement from people and their relatives in the development. People were encouraged to lead active and purposeful lives, with access to activities on a 1:1 and group basis. People were able to make their bedrooms personalised, with their own furniture and possessions of personal importance.

Staff were observed to be kind, caring and respectful towards people, and welcoming when visitors and professionals arrived at the service. Additional safety measures were in place to facilitate visiting during the current COVID-19 outbreak, to prevent the risk of people feeling socially isolated. People were also supported to be part of the local community, enabling people to improve their spiritual and social well- being.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Changes to the registered manager and deputy manager had happened since the last inspection, this had resulted in positive improvements in the level of governance and oversight of the service, to ensure people consistently received good quality, safe care.