Wilson Lodge

People's experience of using this service: Since the last inspection in September 2017 we found some improvements had been made to address the areas we identified as requiring improvement. At this inspection we found regulations had been met.

People were supported by staff to stay safe and who treated them with respect and dignity and encouraged them to maintain their independence.

People were supported to receive their medicines as required to assist their wellbeing and people enjoyed a healthy diet with a choice of meals.

Staff sought people's consent before providing support and staff liaised with other health care professionals to meet people's health needs and support their wellbeing.

Staff knew people well and provided care in the way that people preferred. People and their relatives felt able to raise any concerns they may have with staff.

Staff received training that was appropriate to them in their role and they felt supported by the management team to provide a good standard of care.

People were supported to enjoy a range of activities and people received individualised care and support from staff.

The provider had quality assurance systems in place and we saw where action had been taken to make improvements. Staff said they felt supported and could talk to management, who they considered approachable, and felt confident any concerns would be acted on promptly.

People, relatives and staff spoke of improvement within the service since the last inspection. The provider worked in partnership and collaboration with other key organisations to support care provision.