Desmond House Limited

Right care The provider had made improvements since the last inspection. Infection, prevention, and control was well managed. Staff were trained and understood their responsibilities for maintaining high standards of cleanliness. Staff managed medicines consistently and safely. Staff were competent and trained in the administration of medication. Effective safeguarding systems were in place. Safeguarding concerns were managed consistently and promptly. All staff had an awareness and understanding of abuse and felt comfortable with raising concerns about their own or other people's safety.

Right Support People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. There was enough competent staff on duty to care for people safely. People were supported to remain safe. Risk assessments were person centred and creative in relation to people's safety. Staff were aware of people's risks and how to manage them. Staff understood their responsibilities to raise concerns and report accidents and incidents. Lessons were learned and communicated to staff.

Right Culture The service had a positive culture that was person centred and empowering. Interactions between staff and people was personalised and relaxed. The provider had clear governance systems in place that identified and managed risk through audits and action plans. These were used to monitor the services performance and drive improvements.