Natalie House
- Care home
- 5 beds
- No nursing
- Registered since 2010
- Birmingham, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
6 ratings
Its last inspection improved it from Requires improvement to Good.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
184 of 245
rated care homes in Birmingham are rated Good, like this one.
Natalie House: inspection record
Rated Good in February 2020, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Cofton Park Manor Care Home Good, 0.5 miles away
- O The Oaks Care Home Outstanding, 1 mile away
- RI Meadow Rose Nursing Home Requires improvement, 1.2 miles away
- G Coriander Close Good, 1.2 miles away
- G The Beeches Residential Care Home Good, 1.5 miles away
What inspectors found
From the Care Quality Commission's inspection report published 22 April 2021. Quoted under the Open Government Licence.
Natalie House is a care home providing accommodation and personal care for up to five people. At the time of our inspection there were five people living at the home.
Read the rest of CQC's summary
We found the following examples of good practice.
A visiting policy was in place to facilitate people seeing loved ones in line with new Government guidance. Letters had been sent to friends and family to inform them of the process in place.
People were supported to use specific bathrooms in the home. This meant that people were accustomed to using separate facilities which would support self-isolation should the need arise.
Staff were wearing Personal Protective Equipment (PPE) in line with Government guidance. Training in the use of PPE had been received by the staff team during the pandemic.
Cleaning schedules were enhanced to include high touch areas and two hourly sanitisation of the home.
Care plans considered people's individual needs relating to COVID-19, such as how they could be supported with the testing program. Where people lacked capacity, plans were made in people's best interests and involved the person, their loved ones and relevant professionals. However, staff were not risk assessed to consider COVID-19 and their individual needs.
The five questions we ask about services and what we found
Questions to ask when you visit
- Well-led was rated Requires improvement on 6 February 2020. Ask about changes in management and what has changed since the report.
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered manager
- Paula Colhoun
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Learning disabilities or autistic spectrum disorder
Inspection report
Read the full inspection report (opens the Care Quality Commission website)11 inspection reports, latest 22 April 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Alphonsus Services LimitedBrand: Alphonsus Care Services
- Ownership type
- Organisation
- Companies House number
- 02706191 (opens Companies House)
Alphonsus Services Limited runs 6 services, all in the West Midlands. 6 are rated Good or Outstanding.
Other services run by Alphonsus Services Limited
- G Beatrice House Good. Care home, Dudley
- G Charles House Good. Care home, Birmingham
- G Eve House Good. Care home, Dudley
- G Florrie Robbins House Good. Care home, Birmingham
Getting help from Birmingham City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Birmingham City Council
- Ask for a care needs assessment
- Phone: 0121 303 1234
- Contact adult social care online
- Support for carers
- Paying for care: Birmingham City Council
Checked on the council's website, November 2026.
Common questions
- Does Natalie House provide nursing care?
- No. The Care Quality Commission lists Natalie House as a care home without nursing.
- How many beds does Natalie House have?
- The Care Quality Commission's register lists 5 beds at Natalie House.
- When was Natalie House last inspected?
- The Care Quality Commission's latest rating for Natalie House was published on 6 February 2020.
- Who runs Natalie House?
- Natalie House is run by Alphonsus Services Limited. It runs 6 services, all in the West Midlands.
- What is Natalie House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 6 February 2020.
Contact
- Phone
- 0121 457 9592
- Address
- 14 Eachway Lane, Rednal, Birmingham, B45 9LG Map (opens Google Maps)
Compare nearby
- G Cofton Park Manor Care Home Good, 0.5 miles away
- O The Oaks Care Home Outstanding, 1 mile away
- RI Meadow Rose Nursing Home Requires improvement, 1.2 miles away
- G Coriander Close Good, 1.2 miles away
- G The Beeches Residential Care Home Good, 1.5 miles away