Long Meadow Care Home

Safeguarding procedures and training were in place. Risks to people were identified and well managed. Detailed, person-centred records guided staff on the care and support people needed. All required health and safety checks were completed, and ongoing refurbishment plans for the building were in place. There were sufficient staff deployed, who received the training and support they needed to carry out their roles effectively. Infection prevention and control was well managed, with appropriate use of personal protective equipment (PPE). There were safe systems in place for the management and administration of medicines.

Detailed assessments were completed prior to people starting to use the service. People’s nutrition and hydration needs were met. Staff worked well with health care professionals, and people were supported to access a range of health care services. Reviews of care and support took place regularly and care records were updated when people’s needs changed.

Managers and staff knew people very well and demonstrated they valued and understood people as individuals. We observed care and support that was caring, friendly, responsive, and supportive. Systems were in place to promote staff well-being.

People received care and support based on their individual needs and preferences. There was a system in place for responding to any concerns or complaints. People’s personal, cultural, social and religious needs were understood and respected.

Since the last inspection a new registered manager had been appointed. People and staff were very positive about the registered manager and the way the home was run. The provider and management team worked well together and shared a belief in providing person-centred care. There was a culture of openness. Governance systems were robust, with clear roles, responsibilities, and accountability. Regular audits and oversight ensure the quality and sustainability of care. The registered manager had a positive and open approach to learning, development and continuous improvement of the service.

The provider was previously in breach of the legal regulation in relation to good governance. Improvements were found at this assessment, and the provider was no longer in breach of this regulation.