Borrage House

We found the following examples of good practice. • All essential visitors had to wear appropriate personal protective equipment (PPE), complete NHS Track and Trace information, and have their temperature checked before entering the home.

• Staff supported people's social and emotional wellbeing. The service had used different methods including information technology to assist communication. Staff supported people to use other technology such as using tablets to make video calls.

• People were supported to receive safe visits from their friends and relatives using a separate screened visiting area.

•The home had ample supplies of appropriate PPE which was stored hygienically and kept safe. Staff were provided with separate areas to put on and take off and dispose PPE safely.

• The registered manager had quality systems in place to check the service was providing safe care. There was a robust communication system on place to ensure staff received consistent updates in relation to infection control policy and practice.

• Social distancing practices were in use at the home where people used communal areas such as dining rooms and lounge areas, they were able to share these spaces safely. Group activity sizes were reduced to accommodate social distancing also.

• Additional cleaning of all areas and frequent touch surfaces was in place and being carried out and recorded by housekeeping staff. Additional deep cleaning was also carried out where required.

• Staff, had undertaken on line training in infection prevention and control. This included putting on and taking off PPE, hand hygiene and other Covid-19 related training. All staff were all championing infection prevention and control responsibilities in the home.

• Additional competency checks with all staff regarding safe use of PPE were carried out by the registered manager.

Further information is in the detailed findings below.

The five questions we ask about services and what we found