Hallaton Manor Limited

The provider had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met people’s needs, were clean and well-maintained and risks were mitigated. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular supervisions to meet people’s needs. Staff managed medicines safely and ensured these were regularly reviewed so they remained effective.Care was person-centred and promoted people’s well-being, communication needs, dignity, privacy and human rights. People had enough to eat and drink to stay healthy and meet their needs and preferences. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. They monitored people’s health to support healthy living. Staff made sure people understood their care and treatment to enable them to give informed consent and make decisions about their care. Staff worked within the mental capacity guidance to ensure decisions were made in people’s best interests where they did not have capacity.

People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People received fair and equal treatment, had choice in their care and were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way. People were supported to take part in social activities they enjoyed and to be a part of their local community. The provider and registered manager had good oversight of the service, they had encouraged a culture of learning and development. They were visible, knowledgeable and supportive, helping staff develop in their roles. There were systems in place to monitor and review care and people’s experience at the service. Staff understood their roles and responsibilities. There was a culture of continuous improvement with staff given time and resources to try new ideas.