Aaron Court

Aaron Court was purpose built and has an accessible garden. The accommodation is provided over four floors. Each floor provides communal facilities for relaxation and dining, bedrooms, bathing and toilet facilities.

Potential risks related to people's care were assessed. Medicine systems were managed safely, which included a proactive approach that ensured medicines to support people with end of life care for pain management and symptom relief were in place.

People were supported by sufficient staff who had undergone a robust recruitment process and had undertaken training in topics to promote their safety. People lived in an environment which was well maintained and clean, with safe infection and prevention measures.

Care plans provided clear and comprehensive guidance for staff to ensure people's health care needs were understood and their needs met. People's health and welfare was monitored by staff. Staff liaised effectively with health care professionals to achieve good outcomes for people.

People's dietary needs were met assisted by staff's commitment to create a positive dining experience for people and by people having access to snacks and drinks throughout the day. The environment was well- maintained and included facilities for people to relax and take part in activities.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and family members were in the main complimentary about the service they received. Staff told us they were supported by the management team and spoke of the opportunities available to them through ongoing training and development opportunities, including career progression. The provider had systems in place to monitor and improve the quality of the service provided, which included good communication and

recognising and celebrating achievement across the organisation.

External professionals provided positive feedback about the quality of care people received, and of the commitment and knowledge of the management team and staff.

There was a proactive approach to continuous development to improve people's quality of life. The registered manager and staff worked collaboratively, by committing themselves to pilot projects focusing on new ideas and technology.