Fernbrook House
- Care home
- 30 beds
- Nursing care
- Dementia care
- Registered since 2011
- Southchurch, Southend-on-Sea, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
6 ratings
Its last inspection improved it from Requires improvement to Good.
13 months
since the latest rating was published.
67 of 76
rated care homes in Southend-on-Sea are rated Good, like this one.
Fernbrook House: inspection record
Rated Good in September 2025, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Lifstan Way Care Home Good, 0.4 miles away
- RI Maranatha Residential Home Requires improvement, 0.5 miles away
- G Windermere Rest Home Good, 0.5 miles away
- G Whittingham House Good, 0.5 miles away
- G The Knoll Good, 0.6 miles away
What inspectors found
From the Care Quality Commission's assessment published 15 September 2025 (assessment visit 28 July 2025). Quoted under the Open Government Licence.
Date of assessment: 28 July and 4 August 2025.
Fernbrook House is a nursing home registered to support up to 30 older people, some of whom maybe living with dementia. At the time of our assessment, they were supporting 27 people at the service. The service is in a residential area and accommodates people in an adapted building across 2 floors.
- Safe Good
- Effective Good
- Well-led Good
Read the rest of CQC's summary
The service had made improvements and is no longer in breach of regulation. The registered manager had systems in place to provide good oversight and governance at the service. The provider had made improvements to the environment and worked closely with the registered manager to improve outcomes for people.
Care and treatment was planned and delivered in a way which was intended to ensure people's safety and welfare. There were enough staff to meet people’s needs. People were cared for safely by staff who had been recruited and employed after appropriate checks had been completed. Staff received the correct training and supervision to support people safely. People were supported to take their medicines safely by staff who had the correct skills to support them.
Care was person-centred and promoted people’s well-being, communication needs, dignity, privacy and human rights. People were supported to have fluid and nutrition that met their needs and preferences. Health was monitored through regular checks and the involvement of the appropriate healthcare professionals. Referrals to appropriate health services were made promptly and recommendations acted on.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask how nursing cover works at night and at weekends.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Lillian Kufa
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)12 inspection reports, latest 15 March 2022. Latest assessment published 15 September 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Fernbrook Care Homes Limited
- Ownership type
- Organisation
- Companies House number
- 06538923 (opens Companies House)
Getting help from Southend-on-Sea City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Southend-on-Sea City Council
- Ask for a care needs assessment
- Phone: 01702 215008 (choose option 5, then option 1)
- Support for carers
- Paying for care: Southend-on-Sea City Council
Checked on the council's website, November 2026.
Common questions
- Does Fernbrook House provide nursing care?
- Yes. The Care Quality Commission lists Fernbrook House as a care home with nursing.
- How many beds does Fernbrook House have?
- The Care Quality Commission's register lists 30 beds at Fernbrook House.
- When was Fernbrook House last inspected?
- The Care Quality Commission's latest rating for Fernbrook House was published on 15 September 2025.
- Who runs Fernbrook House?
- Fernbrook House is run by Fernbrook Care Homes Limited.
- What is Fernbrook House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 15 September 2025.
Contact
- Phone
- 01702 460364
- Address
- 37-47 Fernbrook Avenue, Southend On Sea, SS1 2QW Map (opens Google Maps)
Compare nearby
- G Lifstan Way Care Home Good, 0.4 miles away
- RI Maranatha Residential Home Requires improvement, 0.5 miles away
- G Windermere Rest Home Good, 0.5 miles away
- G Whittingham House Good, 0.5 miles away
- G The Knoll Good, 0.6 miles away