Whittingham House

Safe - this means we looked for evidence that people were protected from abuse and avoidable harm. We assessed a total of 5 quality statements from this key question. We have combined the scores for these areas with scores based on the rating from the last inspection, which was requires improvement. At this assessment this key question has changed to good. This meant people were safe and protected from avoidable harm.

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity, and respect. We assessed 1 quality statement from this key question. We have combined the scores for these areas with scores based on the rating from the last inspection, which was requires improvement. At the last inspection, this key question rated requires improvement. At this assessment this key question has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

Responsive – this means we looked for evidence that the service met people's needs. We assessed 1 quality statement from this key question. We have combined the scores for this area with scores based on the rating from the last inspection, which was requires improvement. At this assessment this key question has changed to good. This meant people's needs were met through good organisation and delivery.

Well-Led - this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. We assessed a total of 3 quality statements from this key question. We have combined the scores for these areas with scores based on the rating from the last inspection, which was requires improvement. At this assessment this key question has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.