Boulevard Lodge

People's experience of using this service: People received care that was person-centred. One person told us, "I don't have any complaints, if I did I would tell someone. I would recommend this home to other people, so far so good. Staff are kind and speak nicely, they are always polite, they knock on the door before entering. I feel safe here and have no worries."

Systems and processes were in place to keep people safe. Equipment checks were made, and risk assessments were carried out. Medicines were administered safely. Safe staff recruitment processes were followed. Staff received induction, training and supervisions to provide safe care.

People were supported with their nutritional needs and with meal options. Staff respected people's privacy and encouraged people to be independent. People and staff told us they felt supported and listened to. Staff spoke to the people using the service in a respectful manner. People told us they were happy living at the service.

People were provided with information on how to make a complaint. We saw from the complaints log that past complaints were dealt with appropriately.

The registered manager was approachable. We were told the provider visits the service weekly and is supportive. Audits were in place to monitor the quality of the service.