Pinehurst Care Home

Pinehurst is a Victorian detached house which has been adapted to meet the needs of older people. There are bedrooms on four floors with access via stair lifts. A communal lounge, dining room and conservatory are all on the ground floor.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The service worked closely with the local older people's mental health team to ensure people's rights were upheld but also people were kept safe. Where people living with dementia, for example, needed restrictions in place to keep them safe, this was documented and shared with relevant parties. This included having keypad locks on doors to prevent people leaving the building.

Staff provided care and support in a way which showed people person centred was at the heart of their way of working. Staff understood people's needs and wishes. Staff had training support and supervision to enable them to do their job safely and effectively. Care plans and risk assessments detailed how staff should support people to maintain their independence as far as possible.

Medicines were safely managed, and people were protected from abuse because staff knew who to report any concerns to.

There were enough staff available on each shift to meet people's needs in a timely way. Recruitment was robust and ensured only staff were who suitable to work with people who may be vulnerable were employed.

People enjoyed a range of home cooked meals and had a variety of activities planned in line with their hobbies and interests.

Quality monitoring processes had improved to ensure care, support and the environment continued to meet peoples needs.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk