Seaview Haven
- Care home
- 72 beds
- No nursing
- Dementia care
- Registered since 2017
- Ilfracombe, Devon, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
Its last inspection moved it down from Good to Requires improvement.
11 months
since the latest rating was published.
28 of 283
rated care homes in Devon are rated Requires improvement, like this one.
Seaview Haven: inspection record
Rated Requires improvement in November 2025, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Hilldales Residential Care Home (Good, 0.1 miles away) and Edenmore Nursing Home (Good, 0.2 miles away).
Nearest care homes:
- G Hilldales Residential Care Home Good, 0.1 miles away
- RI Alban House Residential Care Home Requires improvement, 0.1 miles away
- G Edenmore Nursing Home Good, 0.2 miles away
- G Susan Day Residential Home Good, 0.3 miles away
- G Belmont Grange Limited Good, 0.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 28 November 2025 (assessment visit 9 June 2025). Quoted under the Open Government Licence.
Date of Assessment 23 July 2025 to 22 September 2025.
On site-visits 23 and 24 July 2025.
Seaview Haven is in the town of Ilfracombe in Devon. The service is registered to provide accommodation with personal care for up to 72 older people. The majority of older people presented with a dementia diagnosis. At the time of this assessment, there were 68 people living at this service.
- Safe No rating
- Effective No rating
- Caring No rating
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
This unannounced assessment was to follow up on concerns relating to food safety and hygiene, infection prevention and control, and the leadership and management of the service.
We carried out a comprehensive assessment of the service covering all 5 key questions – Safe, Effective, Caring, Responsive and Well-Led. At our last assessment, we found breaches of legal regulations relating to consent, safe care and treatment, safeguarding, governance and staffing. At this assessment, we found 3 continued breaches of legal regulations in relation to safe care and treatment, governance and staffing. We found 2 new breaches of legal regulations relating to meeting nutritional and hydration needs and premises and equipment. Improvements had been made in relation to consent and safeguarding and the service was no longer in breach of these regulations.
At the time of our inspection there was not a registered manager in post. However, the manager had applied to register. At the time of the inspection the manager was on annual leave.
The provider had made improvements to the safety of the environment and there were ongoing refurbishment works. However, we observed poor hygiene standards across the kitchen environment.
The choice of meals, puddings and snacks on offer were not made readily available and did not meet individual’s needs and known food preferences.
We observed positive interactions between staff and people; however, we observed staff were not following appropriate guidance in relation to people’s dietary recommendations.
People were treated with kindness and compassion by staff, although their preferences and wishes were not always fully respected. Staff did not always respond to people in a timely way when people requested support.
There was mixed feedback regarding there being sufficient numbers of staff. A dependency tool was used to calculate the numbers of staff required, however some staff stated that there was a lack of staff sometimes meaning that peoples care was compromised. People and their relatives stated they thought staff numbers were too low on occasions which had affected the ability of staff to provide care in a timely manner.
We have asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulations in relation to people’s safe care and treatment, premises and equipment and staffing.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
The service was in breach of legal regulations in relation to people’s safe care and treatment, and meeting nutritional and hydration needs.
-
Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant people did not always feel well-supported, cared for or treated with dignity and respect.
The service was in breach of legal regulations in relation to safe care and treatment.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant people’s needs were not always met.
The service was in breach of legal regulations in relation to good governance and staffing.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulations in relation to good governance and staffing.
Questions to ask when you visit
- Safe was rated Requires improvement on 28 November 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 28 November 2025. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 28 November 2025. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Responsive was rated Requires improvement on 28 November 2025. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
Registration details
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 14 January 2022. Latest assessment published 28 November 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- H&H Care Services Limited
- Ownership type
- Organisation
- Companies House number
- 10661058 (opens Companies House)
Getting help from Devon County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Devon County Council
- Ask for a care needs assessment
- Phone: 0345 155 1007, Monday to Thursday 9am to 5pm, Friday 9am to 4pm
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Seaview Haven provide nursing care?
- No. The Care Quality Commission lists Seaview Haven as a care home without nursing.
- How many beds does Seaview Haven have?
- The Care Quality Commission's register lists 72 beds at Seaview Haven.
- When was Seaview Haven last inspected?
- The Care Quality Commission's latest rating for Seaview Haven was published on 28 November 2025.
- Who runs Seaview Haven?
- Seaview Haven is run by H&H Care Services Limited.
- What is Seaview Haven's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 28 November 2025.
Contact
- Phone
- 01271 855611
- Address
- Oaktree Gardens, Highfield Road, Ilfracombe, EX34 9JP Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Hilldales Residential Care Home (Good, 0.1 miles away) and Edenmore Nursing Home (Good, 0.2 miles away).
Nearest care homes:
- G Hilldales Residential Care Home Good, 0.1 miles away
- RI Alban House Residential Care Home Requires improvement, 0.1 miles away
- G Edenmore Nursing Home Good, 0.2 miles away
- G Susan Day Residential Home Good, 0.3 miles away
- G Belmont Grange Limited Good, 0.3 miles away