Oakleigh Residential Home Limited

Training for staff was linked to people's individual support needs, however, some training courses had yet to be planned and undertaken. We recommended improvements to training records.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The staff team felt involved in the running of the home and felt supported by the provider, registered manager and senior staff. Staff had supervision to ensure they met people's needs. Staff responded to and supported people's health and care needs.

People were provided with a varied diet which met their individual cultural needs. Healthcare was supported by the staff and people were provided with treatment following consultations.

People were fully involved in making decisions about their care and their consent was obtained prior to offering care. People were supported by a staff team who were kind and caring and treated them in a considerate and respectful manner. Staff promoted people's privacy and dignity.

Staff were knowledgeable about people's individual needs, informed by well detailed care and support plans. There was a complaints process in place which was managed effectively. People had complimented the staff on the care provided. Staff had considered people's end of life choices and made reference to this in care plans.

There were systems in place to monitor the quality and safety of the service being provided. People's views of the service were sought through regular meetings and surveys. The registered manager understood their roles and responsibilities as a registered person. They worked in partnership with other agencies to ensure people received care and support that was consistent with their assessed needs.