Overseal Residential Care Home

People's experience of the service and what we found: People were protected from the risk of harm as staff knew the procedure to follow to report concerns. Assessments were completed and followed, staff had guidance to support people safely and records were up to date. The home was cleaned to a good standard. Medicines were managed safely, and people received their medicines as prescribed. Staff were recruited safely, and sufficient staff were available to meet people's needs.

People were supported by trained staff and supported to access health care services. People were supported to eat and drink and those at risk of risk of malnutrition and dehydration were monitored, and referrals made to the relevant healthcare professionals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's equality and diversity was fully respected. People were supported by kind and compassionate staff who understood what was important to them. People said staff were kind and respectful to them. People were encouraged and supported to express their views.

People's support was tailored to meet their needs and preferences and they were supported to engage in activities of their preference. Complaints were used to improve people's experience of care and support. People were supported in a sensitive way to share their wishes in regard to end of life care and support.

People, relatives, and staff were encouraged to feedback into the running of the service. The provider and registered manager worked alongside partner agencies to enhance the support provided to people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk