Lakeshore Nursing Home

We found the following examples of good practice.

People's individual risks in relation to COVID-19 had been completed and plans were in place to detail the extra precautions staff should take to minimise the risk of infection. Risks in relation to individual staff member's health and wellbeing were also assessed to ensure they remained safe at work.

People were supported to have visitors. There was a large marquee joined onto the activity lounge and there were glass doors separating the two areas. Visitors were able to sit in the marquee and speak with their family member via a PA system. The marquee was made to look more homely by the addition of fairy lights and flower arrangements made by people living in the home. Entertainers such as musicians and opera singers would use the marquee to put on their performances for people.

People were also supported to stay in contact with their relatives and friends via telephone and video- calling. Rooms on the ground floor benefitted from large windows, which enabled people to receive window visits.

There were large communal areas and people were able to access the gardens safely and indoor activities such as cheese and wine nights were still able to go ahead with social distancing in place.

Both people living in the home and staff were tested regularly for COVID-19 at the intervals stipulated by government guidelines.

Staff were observed to be wearing the correct Personal Protective Equipment (PPE) and there were PPE stations throughout the home.

There was a dedicated isolation room which had been put in place should a person test positive for COVID- 19. This room was also used for people who were returning from hospital or for new admissions. There were robust procedures in place which detailed how any linen, clothing or crockery was to be removed from the room and subsequently cleaned in order to minimise the risk of infection.

The five questions we ask about services and what we found