Sun Court Nursing Home

The care home accommodates people across 3 separate floors with a communal dining room and lounge on the ground floor.

There was a lack of provider oversight of the service and support for the registered manager. The governance systems were not effective at identifying issues and what actions were needed to rectify them. If there were actions identified, these were not followed up to ensure changes were made. This put people at risk of receiving unsafe or inappropriate care.

People's care records contained contradictory details and were not always accurate or up to date with some assessments missing, especially in relation to how to support people who became distressed and agitated. This put people at risk of staff not having the correct information regarding the care people needed.

The provider had recently taken over the service. There had been staffing issues when they first took on the service. To help alleviate this they had recently employed staff from overseas. We were told by people and their relatives these staff were caring, however, they did not always have a good understanding of English and had poor communication due to this. This impacted on how they communicated with people, and we were not assured that their induction and the training had assessed their competence and given them the knowledge and skills required.

The provider had invested in new furniture, equipment and was in the process of redecorating and replacing the carpets.