Prime Life Limited - 32 South Street

The medicines audit did not comprehensively assess medicines, however, a new one was due to be implemented. All other governance systems were effective in identifying shortfalls, and remedial action was taken.

The service had recently been redecorated, however, some of the floors in the bathrooms required replacing.

Risks in relation to people's individual health and wellbeing needs had been planned for, mitigated and regularly reviewed. Staff understood how to safeguard people from abuse and reported any concerns to the relevant authorities.

Environmental risks had been assessed and planned for. This included regular servicing of utilities and firefighting equipment.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were enough staff deployed to support people with their care and social needs. Safe recruitment practices ensured suitable staff were recruited.

People received their medicines as the prescriber intended and staff had been assessed as competent to administer medicines. Risk assessments had been completed where people managed their own medicines.

Accidents and incidents were reviewed regularly to look for themes and trends. Learning from untoward incidents was shared with staff.

There was a person-centred culture at the service and people using the service and staff were involved in

making decisions about the service, and asked for their feedback. People felt the registered manager was approachable, and staff felt supported in their work.

Staff worked with other agencies and healthcare professionals to ensure continuity of care for people.