The Horizon

There were enough numbers of staff available to meet people's needs and ensure their safety. Appropriate recruitment procedures ensured prospective staff were assessed as suitable to work with vulnerable adults.

People received their medicines on time, safely and as prescribed.

Staff received appropriate induction, training and support to meet people's needs safely and effectively ensuring people experienced a good quality of life.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were caring and kind and relatives confirmed this. We observed staff responding to people's needs with kindness and respect.

Care plans in place detailed people's needs and preferences. People's care needs were assessed prior to admission and reviewed thereafter.

Staff supported people to meet their health and nutritional needs. Staff worked with health care professionals to maintain people's wellbeing.

Audit processes in place enabled managers to identify how the service was performing and where improvements were required. Where minor issues were identified during this inspection, these were addressed immediately.