Roland Residential Care Homes - 231 North Circular Road

There were sufficient and suitably qualified staff on shifts. They received appropriate training and support to perform their work.

Manager's assessed people's needs prior to them moving to the service, and reviewed these as needed. People's eating and drinking needs were met. Staff supported people to access healthcare services and to lead healthy lives.

Staff supported people in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff cared for people well and treated them with respect, while promoting their independence. People were involved in making decisions about their care as much as possible.

Staff supported people to remain socially engaged, which promoted their wellbeing. Staff also respected people's equality and diversity needs. There was a system to record and investigate complaints.

Managers and staff were aware of their roles and responsibilities, and worked as a team. Staff carried out regular checks on different aspects of the service to monitor and improve the quality of care delivered to people. The service worked in collaboration with other organisations to provide effective joined-up care to people.

There was a positive atmosphere in the service and people were happy with the care and support they received.