Amelia House

People were treated with the utmost respect dignity, empathy, and compassion. People and relative told us the care provided for individuals exceeded expectations and they were happy. The ethos of the service was to empower people to live a life of their choosing. Staff had gone to great lengths to ensure peoples preferences and voices were heard, to ensure the support provided achieved this.

People were supported to take positive risks towards independence, using a creative and comprehensive approach to risk taking. This encouraged people to get the most of their support and achieve their goal to be as independent as possible.

Staff were exceptionally caring. They all shared the same hopes and aspirations for people to continue to live the lifestyle of their choice. People's voices were of paramount importance in the service.

People's physical and emotional wellbeing had improved with the support from proactive and dedicated staff. There was clear and consistent working with other professionals.

Where people lacked capacity to consent to some aspects of their care arrangements, people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported/this

practice.

The outcomes for people using the service truly reflected the principles and values of Registering the Right Support in the promotion of choice, control, independence and inclusion. The management team constantly looked for ways to improve the service. They had engaged people with complex emotional and behavioural needs in decisions and feedback at every opportunity. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

The aspirational leadership by the registered manager ensured their vision was embedded within all the staff team. Support was bespoke and truly person centred. There was a culture of continuous improvement with a clear focus on ensuring any changes enhanced the quality of the service people received.