Newbrook

We found the following examples of good practice.

The provider had continually reviewed their infection prevention and control (IPC) policies. Staff and people who used the service had meetings to talk about any concerns they had with the pandemic or the changes to guidance and procedures.

Staff completed IPC training and were observed to be wearing the correct personal protective equipment (PPE) and following best practice.

Staff had worked as a team to help promote people's wellbeing throughout the pandemic. We observed positive interactions between staff and people.

There were robust visiting protocols in place to ensure the provider was preventing visitors from catching and spreading infections. Visitors needed to take a lateral flow test and were provided with the necessary PPE upon entry to the home.

Staff were involved in regular COVID-19 testing and the provider made sure they were following the recent legal requirement for all staff and relevant visitors, such as health and social care professionals, to have had the COVID-19 vaccine.

The home was clean and hygienic throughout. Staff had access to cleaning products and cleaning schedules were in place. Infection control audits took place to ensure the home remained clean and well maintained.

The five questions we ask about services and what we found