Queensway House

Staff told us they were able to develop positive relationships with the people they supported. Safeguarding procedures were in place and staff knew how to raise any concerns. People who lived at Queensway House told us they felt safe. There were enough staff to meet people's needs in an unrushed way and staff had been recruited safely. The environment had recently been refurbished, it was clean and well maintained.

People were supported by care staff who had a range of skills and knowledge to meet their needs. Staff understood their role, were well trained and supervised. Staff felt well supported by the provider. People's health was well supported as staff worked with other health care providers to ensure their health needs were met. Staff took a holistic approach to support people's health and well-being.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Care records were person-centred and provided staff with detailed guidance about people's individual needs. Staff were consistent and knowledgeable about people's needs, responded to any changes and intervened quickly to prevent further deterioration.

People were well supported to take part in meaningful activities and the home had good links with the community. People felt able to raise any concerns and were given the opportunity to provide feedback about the care they received.

The home was well -led. The provider had effective quality assurance systems in place to monitor the quality of the care. Staff were positive about the management team. There was an emphasis on continuous learning.