Beechville

Accommodation is provided over 2 floors; Oak and Maple households are on the ground floor with 31 ensuite bedrooms and Cedar and Sycamore households are on the first floor with 32 ensuite bedrooms and passenger lift access. Shared areas include lounges, a conservatory, hair salon, library room, breakfast bar, TV room and an activities and games room. Beechville also offers respite care for people wishing to stay at the home on a short term basis. The provider is Methodist Homes, which is a charity.

Care plans included information about support required in areas such as nutrition, mobility, and personal care to help inform care provision. Staff made appropriate referrals to other agencies and professionals when required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us they were well treated, and their equality and diversity respected. People felt staff respected their privacy and dignity and took into account their views when agreeing on the support required. Staff identified people's communication needs and addressed these with appropriate actions.

The provider and manager responded to complaints appropriately and used these to improve care provision. The provider and manager were open and honest, in dealing with concerns raised. The manager was available for people to contact, and undertook regular quality checks, to help ensure continued good standards of care.

The provider and manager followed governance systems which provided oversight and monitoring of the service. These governance systems and processes ensured the service provided to people was safe.