Stoneleigh Residential Care Home Limited

The provider demonstrated a positive culture supported by a strong governance framework, ensuring compliance with provider standards and regulatory requirements. There was a strong and consistent management team who were very motivated to improve and develop healthcare provision both inside the service and the wider community.

Managers were proactive in developing professional relationships with others to ensure positive outcomes for people. This included partnerships with people themselves, relatives, external healthcare professionals and community organisations. Learning and innovation were a key contributor to service improvement. Healthcare professionals told us the home’s positive culture and effective communication supported positive working relationships, which achieved high standards of care. Staff received training and support to enable them to meet the responsibilities of their role. They understood their role in keeping people safe, infection control practices were satisfactory and risk management. People received their medicines from trained, skilled, and competent staff.

People’s needs were assessed face to face and care plans were developed. Care plans were robust, detailed and reflected people’s needs, preferences and personal routines. Staff encouraged people to be active and motivated them to engage with others to support their physical and emotional health and social wellbeing. The registered manager promoted equity in access for people both inside Stoneleigh Residential Care Home Limited and in the wider community. Staff advocated on behalf of people to ensure they received the outcomes they had expressed as being important to them. People wished to remain at the care home at the end of their life and staff were skilled and confident to enable this to happen.