Tilsley House Care Home
- Care home
- 32 beds
- No nursing
- Dementia care
- Registered since 2011
- Weston-super-Mare, North Somerset, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
6 ratings
Its last inspection improved it from Requires improvement to Good.
12 months
since the latest rating was published.
82 of 86
rated care homes in North Somerset are rated Good, like this one.
Tilsley House Care Home: inspection record
Rated Good in October 2025, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Silver Tree Lodge Good, less than 0.1 miles away
- G Stoneleigh Residential Care Home Limited Good, less than 0.1 miles away
- G Abbeygate Good, 0.1 miles away
- G Beach Lawns Residential and Nursing Home Good, 0.1 miles away
- G Rosewood Lodge Good, 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 31 October 2025 (assessment visit 25 September 2025). Quoted under the Open Government Licence.
Date of Assessment: 2 to 17 October 2025. At our last assessment, we rated this service overall as requires improvement. At this assessment, we rated this service overall as good. Tilsley House Care Home is a residential service providing accommodation and personal care up to 32 adults some who are living with dementia. At the time of the assessment 26 people were living at the service. We carried out this assessment to review actions taken by the provider following our last assessment published in April 2023. We assessed 21 quality statements in safe, effective and well led. The provider was previously in breach of the legal regulations of person-centred care, safe care and treatment in relation to risks to people and medicines and good governance. Improvements were found at this assessment and the provider was no longer in breach of these regulations. Two recommendations had been made previously in relation to recruitment procedures and supporting people in line with guidance around food and fluid. The provider had made changes and met these recommendations.
- Safe Good
- Effective Good
- Well-led Good
Read the rest of CQC's summary
Improvements had been made at the service to ensure people received safe and person-centred care. There was now a stable and skilled management team who implemented effective governance systems to monitor and assess the quality and safety of the service. Areas for improvement were identified and monitored through a service level action plan.
People received safe and effective care and were protected from the risk of avoidable harm. People received their medicines as prescribed. The home was clean and regular checks were undertaken on the environment and equipment. People could access the garden. Staff were recruited safely and were supported through an induction, supervision and training. Regular assessments of staff competency were undertaken to ensure person centre care was being delivered. People’s health needs were monitored and concerns were escalated promptly. The service had good working relationships with other health and social care professionals.
The management team were visible and approachable. They had worked to develop a culture, where staff worked well as a team and people enjoyed a positive atmosphere. Feedback was regularly gathered through surveys and meetings. However, the quality of information recorded in accident and incident reports needed improvement. The provider needed to address paperwork and documentation which referred to a previous company and not the current provider. This included the statement of purpose and service user guide.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. The provider was previously in breach of the legal regulation relating to safe care and treatment. Improvements were found at this assessment and the provider was no longer in breach of this regulation. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.At our last assessment we rated this key question requires improvement. The provider was previously in breach of the legal regulation relating to person centred care. Improvements were found at this assessment and the provider was no longer in breach of this regulation. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question requires improvement. The provider was previously in breach of the legal regulation relating to good governance. Improvements were found at this assessment and the provider was no longer in breach of this regulation. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Michelle Butler
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)9 inspection reports, latest 15 April 2023. Latest assessment published 31 October 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Tilsley House Limited
- Ownership type
- Organisation
- Companies House number
- 07153700 (opens Companies House)
Getting help from North Somerset Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at North Somerset Council
- Ask for a care needs assessment
- Phone: 01275 888 801, Monday to Friday, 8am to 6pm
- Contact adult social care online
- Support for carers
- Paying for care: North Somerset Council
Checked on the council's website, November 2026.
Common questions
- Does Tilsley House Care Home provide nursing care?
- No. The Care Quality Commission lists Tilsley House Care Home as a care home without nursing.
- How many beds does Tilsley House Care Home have?
- The Care Quality Commission's register lists 32 beds at Tilsley House Care Home.
- When was Tilsley House Care Home last inspected?
- The Care Quality Commission's latest rating for Tilsley House Care Home was published on 31 October 2025.
- Who runs Tilsley House Care Home?
- Tilsley House Care Home is run by Tilsley House Limited.
- What is Tilsley House Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 31 October 2025.
Contact
- Phone
- 01934 419300
- Address
- 14-16 Clarence Road South, Weston Super Mare, BS23 4BN Map (opens Google Maps)
Compare nearby
- G Silver Tree Lodge Good, less than 0.1 miles away
- G Stoneleigh Residential Care Home Limited Good, less than 0.1 miles away
- G Abbeygate Good, 0.1 miles away
- G Beach Lawns Residential and Nursing Home Good, 0.1 miles away
- G Rosewood Lodge Good, 0.1 miles away