Beach Lawns Residential and Nursing Home

Staff carried out assessments to determine risks to people and their care needs. Where risks had been identified, either individually or within the environment, action had been taken to reduce these risks. People had clear care plans which guided staff on how people liked their care to be delivered. Care plans were person-centred and contained information about people's personalities and history. Staff received regular training and supervision. Staff supported people to be as independent as possible and to choose, as far as possible, how to live their lives.

The provider had an effective system in place to monitor the quality and effectiveness of the service. People told us they were confident they could raise any concerns or complaints and were happy with the quality of the service. Staff said their morale was good and they felt able to speak up. Staff at the service worked with other professionals to meet people's healthcare needs and liaised with families as needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.