Romford Nursing Care Centre

Romford Nursing Care Centre is a residential care home which was providing personal and nursing care to 47 people at the time of the inspection. Most people living at the service were older people, some of whom had dementia. The service can support up to 114 people in one adapted building over three floors. At the time of our inspection three of five units were in use, of these working units, two were nursing units.

Medicines were mostly managed in a safe way. We have made a recommendation to follow best practice so wording in some medicine protocols was clearer. People's risks were assessed and monitored. Staffing levels had improved since our last inspection and the provider was actively engaging in recruitment. Recruitment processes were robust. There were systems in place to safeguard people from abuse. The service followed national guidance and infection prevention and control. Lessons were learned when things went wrong as there were processes in place to learn from incidents which had occurred.

Staff had received training and supervision to support them in their roles. People were supported with nutrition and hydration to ensure balanced diets. The provider had adapted the building to ensure it met people's needs. People's needs were assessed before the commencement of care so the provider was assured they could meet those needs. Staff communicated with other agencies to ensure people received good care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People and relatives were involved in completing care plans.