Outlook Care - Neave Crescent
Care home, Havering, 10 beds
Good
Rated on
Rating from the Care Quality Commission.
Outlook Care - Neave Crescent: inspection record
Rated Good in May 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2015. Rated Good in 2015, 2018 and May 2026.
It has been rated Good at every inspection since 2015. The latest rating was published 5 months ago.
How it compares locally
- One of 46 Good care homes in Havering, out of 51 with a rating.
- Smaller than 7 in 10 care homes in Havering.
What inspectors found
From the Care Quality Commission's assessment published 13 May 2026 (assessment visit 5 March 2026). Quoted under the Open Government Licence.
Outlook Care - Neave Crescent is a care home providing support with personal care to adults with learning disabilities and/or autistic people. The service is registered to provide support to a maximum of 10 people and at the time of our inspection 10 people were using the service. This service was last inspected in January 2018. At that time, we rated it as good.
We undertook an unannounced inspection visit to the service over 2 days on the 1 and 3 April 2026. We have undertaken a comprehensive inspection which means we have reviewed all of the quality statements. As a result of this inspection, we have rated the service as good overall and good for safe, effective, caring, responsive and and well-led.
Read the full summary
People were supported to have maximum choice and control of their lives. The ethos at the service supported this. Care was person-centred and promoted people's dignity, privacy and human rights. The ethos, values, attitudes and behaviours of management and staff helped ensure people could lead safe, confident, inclusive and empowered lives.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The service met this guidance, with the exception that people only had limited support to access community-based activities.
Steps had been taken to safeguard people from abuse and risk assessments were in place to help mitigate risks people faced. Robust staff recruitment practices were in place. Medicines were managed in a way that was safe. People’s needs were assessed and reviewed. Staff undertook training to support them in their role. Staff, management and people worked together to ensure people’s needs were met. People were able to consent to their care where they had the capacity to do so. The provider promoted the wellbeing of its staff. People were listened to and involved in planning their care. The provider had various quality assurance and monitoring systems in place to help drive improvements. Staff who used the service spoke positively about the leadership team and there was a shared and open culture at the service.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment, we rated this key question good. At this assessment, the rating has remained good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment, we rated this key question good. At this assessment, the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question good. At this assessment, the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment, we rated this key question good. At this assessment, the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment, we rated this key question good. At this assessment, the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Contact and registration details
| Address | 74 Neave Crescent, Harold Hill, Romford, RM3 8HN |
|---|---|
| Neighbourhood | Harold Wood, Havering |
| Phone | 01708 346029 |
| Website | www.outlookcare.org.uk |
| Registered manager | Abi Fakoya |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 4 inspection reports, latest 24 February 2018 (opens the Care Quality Commission website) Latest assessment published 13 May 2026; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Outlook CareBrand: Outlook Care |
|---|---|
| Ownership type | Organisation |
| Companies House number | IP26988R (opens Companies House) |
Outlook Care runs 6 services in London. 6 are rated Good or Outstanding.
Other services run by Outlook Care
- G Kemsing Road Respite Service Care home, GreenwichGood
- G Outlook Care Home care, HaveringGood
- G Outlook Care - Dagenham Road Care home, Barking and DagenhamGood
- G Outlook Care - Summit Road Care home, Waltham ForestGood
- G Outlook Care - Veronica Close Care home, HaveringGood
Nearest alternatives
- G Neave Crescent Care home, less than 0.1 miles awayGood
- G Romford Nursing Care Centre Care home with nursing, 0.1 miles awayGood
- G Outlook Care - Veronica Close Care home, 0.3 miles awayGood
- G Abbeleigh House Care home, 0.7 miles awayGood
- – Peel Way Care home, 0.7 miles awayNot yet rated
Getting help from London Borough of Havering
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Havering
- Ask for a care needs assessment
- Phone: 01708 432000, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 01708 433999
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Havering
Checked on the council's website, November 2026.
Common questions
- Does Outlook Care - Neave Crescent provide nursing care?
- No. The Care Quality Commission lists Outlook Care - Neave Crescent as a care home without nursing.
- How many beds does Outlook Care - Neave Crescent have?
- The Care Quality Commission's register lists 10 beds at Outlook Care - Neave Crescent.
- When was Outlook Care - Neave Crescent last inspected?
- The Care Quality Commission's latest rating for Outlook Care - Neave Crescent was published on 13 May 2026.
- Who runs Outlook Care - Neave Crescent?
- Outlook Care - Neave Crescent is run by Outlook Care. It runs 6 services in London.
- What is Outlook Care - Neave Crescent's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 13 May 2026.