Kanner Project

People's experience of using the service

People using the service benefitted from caring, dedicated staff. People living at Kanner were unable to verbally express their views to us but we observed they looked comfortable and at ease with staff. Relatives told us their family members were treated with kindness, compassion and respect.

People were placed at the heart of the service and involved in decisions as far as possible. People's family, professionals and advocates told us people's care was individualised.

People's care was provided safely. The staff team were consistent, staff knew people well and supported them to move safely around the service if needed, and when they were out of the home. People's medicines were well managed.

People's risks were known and managed well, promoting independence as far as possible. Positive behavioural support plans were in place for staff to follow to support their care of people.

People were protected from discrimination because staff knew how to safeguard people. Staff knowledge of people meant they were alert to signs of change which may indicate someone was not happy.

People lived in a service which had a positive culture and was led by a committed registered manager and staff team.

Kanner had worked hard to develop good relationships with local professionals supporting people's care for example the local authority, commissioners and learning disability service.