St Winnow

We found the following examples of good practice.

A clear system was in place to prevent visitors from spreading infection in the service. This included a clear checking in process, prominent signage, availability of PPE, temperature checks and a one- way system to allow for social distancing and hand-washing.

The environment was very clean. Additional cleaning was taking place including frequently touched surfaces. Infection control audits were carried out. Staff completed hourly hand-washing audits and understood the importance of regular hand-washing to reduce the risks of transmission.

People were supported to maintain contact with their family and friends through the use of social- media platforms and regular phone calls. When possible people had been supported to access the community safely. Consideration had been given to additional activities to support people's mental- health and well- being.

Changes had been made to the environment to support social- distancing measures and to ensure thorough cleaning could take place.

The provider participated in regular COVID-19 testing of people, staff and visitors. Risk assessments were completed for all people and staff and additional measures put in place when people had been assessed at higher risk of infection.

The registered manager kept up to date with Government guidance and appropriate training in infection control. The registered manager ensured all staff had completed training to ensure they knew how to keep people safe during the COVID-19 pandemic.

The registered manager and provider ensured people living in the service, and staff, had access to additional support, including one-to-one meetings and contact by phone, to provide updates and offer any emotional support needed.

The five questions we ask about services and what we found