Udal Garth

Right Support: People made choices and took part in meaningful activities which were part of their planned care and support.

People who experienced periods of distress had plans in place which helped ensure staff understood how to support them safely. . People's care and support was provided in a safe, clean, well equipped, well-furnished and well-maintained environment which met their sensory and physical needs.

Staff worked in partnership with external organisations so people could access the health and social care they needed.

People were supported with their medicines in a way that was safe and met their preferences.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: Staff actively promoted equality and diversity when supporting people. They understood each person's unique needs and preferences and tailored the support they provided around these. People enjoyed undertaking activities and interests they were interested in. They were given the opportunity by staff to actively engage in and try new activities.

People were protected from abuse and poor care. The service had enough appropriately skilled staff to meet

their needs and keep them safe.

Risk assessments were in place relating to people's health and care needs. Where appropriate, positive risk taking was encouraged and enabled. Staff supported changes that individuals might want to make and assessed risks continuously.

Right Culture: People received good quality care, support and treatment from trained staff and specialists who were able to meet their needs and wishes. Staff knew and understood people well and were responsive to immediate requests for support as well as longer-term goals. People appeared comfortable and confident in the service and with the staff who supported them.

The registered manager was keen to enable people to live a meaningful life every day. This ethos was reflected in the staff team. Staff placed people's wishes, needs and rights at the heart of the service.

People and those important to them, including advocates, were actively involved in planning their care.

The registered manager and staff regularly checked and evaluated all aspects of the service. This helped identify any areas for improvement.

The registered manager was supported by senior managers to maintain the quality of the service.