Higher Park Lodge
- Care home
- 34 beds
- No nursing
- Dementia care
- Registered since 2011
- Devonport, Plymouth, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
9 ratings
Its last inspection moved it down from Good to Requires improvement.
6 months
since the latest rating was published.
17 of 83
rated care homes in Plymouth are rated Requires improvement, like this one.
Higher Park Lodge: inspection record
Rated Requires improvement in April 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Parkwood House (Good, 0.2 miles away) and Waters Park House (Good, 0.2 miles away).
Nearest care homes:
- G Parkwood House Good, 0.2 miles away
- G Waters Park House Good, 0.2 miles away
- O Wisteria House Stoke Limited Outstanding, 0.2 miles away
- G Astor Hall Good, 0.3 miles away
- RI Stoke View Residential Home Requires improvement, 0.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 16 April 2026 (assessment visit 11 December 2025). Quoted under the Open Government Licence.
Date of Assessment: 14 to 22 January 2026. We visited Higher Park Lodge on 14, 19 and 20 January 2026. The service was supporting 28 people at the time of our assessment, of a possible 34 places provided by the home. The service is a residential service providing support to older people some of whom were living with dementia.
- Safe No rating
- Effective No rating
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
We assessed 22 Quality Statements under the 4 Key Questions of: Safe, Effective, Responsive and Well Led. Our overall rating for this service is Requires Improvement.
The provider was previously in breach of 7 legal regulations relating to the maintenance of the premises and equipment in the home, the governance of the service, the staffing of the service, the safe recruitment of staff, person-centred care, safe care and treatment, and failing to maintain people’s dignity.
Improvements were found at this assessment, and the provider was no longer in breach of regulations relating to the staffing of the service, the safe recruitment of staff, safe care and treatment, and the failure to maintain people’s dignity. However, the provider remained in breach of 3 legal regulations: the maintenance of the premises and equipment in the home, person centred care, and the governance and oversight of the service.
The facilities and equipment in the home were now clean, and an organised cleaning team was effectively maintaining the cleanliness of the home. Some improvements had been made to the quality of the service’s décor and furnishings and people were now safe within the building. However, there remained significant issues still to be addressed in the furnishings and fittings within the building.
People were protected and kept safe. The service risk assessed people’s needs and acted when needed. Staff reviewed assessments taking account of people’s communication and health needs. However, peoples social, and emotional needs, and for stimulating activities continued to not be assessed, planned for, or adequately delivered.
This assessment found there were enough staff with the experience to meet people’s needs. Staff received training and regular supervision and appraisals. Required training was being received by the staff. However, there were areas where training needed to improve, such as how to support people with dementia.
Care was now delivered to an adequate standard. This included, the necessary regular assessment of peoples’ needs, regular measurement of weight, the planning of peoples’ personal care needs, and the effective recording of people’s personal care.
People had enough to eat and drink to stay healthy. However, people were not always treated as individuals, choice was not always offered to people, and their preferences were not always known or respected. Though people were able to take part in some activities, some people said they were not being supported to do what they wanted. For example, going out of the building.
The service worked with all agencies involved in people’s care to ensure smooth transitions when moving between services. Leaders in the home were aware they needed to develop: the skills of both staff and managers, and the service’s approach to dementia care, to effectively meet peoples’ needs.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has remained Requires Improvement.This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The provider was previously in breach of the legal regulations in relation to the staffing of the service, and the safe recruitment of staff. Improvements were found at this assessment and the provider was no longer in breach of these regulations.
The provider was previously in breach of the legal regulations in relation to premises and equipment, and the governance and oversight of the service. Not enough Improvements were not found at this assessment, and the provider remained in breach of these regulations.
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Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has remained Requires Improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
The provider was previously in breach of the legal regulation in relation to safe care and treatment. Improvements were found at this assessment and the provider was no longer in breach of this regulation.
The provider was previously in breach of the legal regulations in relation to providing person centred care, and the governance and oversight of the service. Not enough improvements were found at this assessment, and the provider remained in breach of these regulations.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has remained Requires Improvement. This meant people’s needs were not always met.
The provider was previously in breach of the legal regulation in relation to the failure to maintain people’s dignity. Improvements were found at this assessment and the provider was no longer in breach of this regulation.
The provider was previously in breach of the legal regulations in relation to providing person centred care, and the governance and oversight of the service. Not enough improvements were found at this assessment, and the provider remained in breach of these regulations.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has remained Requires Improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The provider was previously in breach of the legal regulation in relation to the governance and oversight of the service. Not enough improvements were found at this assessment, and the provider remained in breach of this regulation.
Questions to ask when you visit
- Safe was rated Requires improvement on 16 April 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 16 April 2026. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 16 April 2026. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
- Well-led was rated Requires improvement on 16 April 2026. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Debbie Norman
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)12 inspection reports, latest 12 May 2023. Latest assessment published 16 April 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Higher Park Lodge Limited
- Ownership type
- Organisation
- Companies House number
- 02246770 (opens Companies House)
Getting help from Plymouth City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Plymouth City Council
- Ask for a care needs assessment
- Phone: 01752 668000, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Plymouth City Council
Checked on the council's website, November 2026.
Common questions
- Does Higher Park Lodge provide nursing care?
- No. The Care Quality Commission lists Higher Park Lodge as a care home without nursing.
- How many beds does Higher Park Lodge have?
- The Care Quality Commission's register lists 34 beds at Higher Park Lodge.
- When was Higher Park Lodge last inspected?
- The Care Quality Commission's latest rating for Higher Park Lodge was published on 16 April 2026.
- Who runs Higher Park Lodge?
- Higher Park Lodge is run by Higher Park Lodge Limited.
- What is Higher Park Lodge's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 16 April 2026.
Contact
- Phone
- 01752 606066
- Address
- Devonport Park, Stoke, Plymouth, PL1 4BT Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Parkwood House (Good, 0.2 miles away) and Waters Park House (Good, 0.2 miles away).
Nearest care homes:
- G Parkwood House Good, 0.2 miles away
- G Waters Park House Good, 0.2 miles away
- O Wisteria House Stoke Limited Outstanding, 0.2 miles away
- G Astor Hall Good, 0.3 miles away
- RI Stoke View Residential Home Requires improvement, 0.3 miles away