Waters Park House

Waters Park House is a specialist brain injury rehabilitation and support care home. The service employed professional therapists, including Physiotherapists, Occupational Health Therapists, and Speech and Language Therapists, as well as nursing staff, to support people with holistic rehabilitation and others to receive long term care at the unit. The service accepted admissions from across Britain as well as from Plymouth and the South West.

People were protected and kept safe. The service risk assessed and reviewed people’s needs frequently and as necessary using their Multi-Disciplinary Team (MDT) approach. This supported exceptionally effective rehabilitation and provided others with the best quality of life possible in their long term care. Qualified staff reviewed assessments considering all aspects of the person’s life including; Peoples’ physical abilities, their cognition and mental health, communication, lifestyle preferences, and physical health needs. Most people were experiencing active rehabilitation from the MDT and staff team.

There were enough staff with the right skills, qualifications and experience to meet people’s needs. Managers made sure staff received training and regular supervision and appraisals to deliver high-quality care. Staff managed medicines and medical equipment well.

People were treated with kindness and compassion by the staff and management of the service. Staff and managers treated people as individuals and supported their preferences. People had choice in all aspects of their daily life and in their rehabilitation and care. Staff protected people’s privacy and dignity and the confidentiality of their information.

People were closely supported to have a good lifestyle both inside and outside the unit. The service was active in using Plymouth’s community facilities to support rehabilitation and to enable people to have a good quality of life. People were enabled to take part in activities and engagement which ensured each person continued to develop and had stimulating activities in their lives. The service worked with all agencies and professionals involved in people’s care for their best outcomes.

The provider was overseeing governance in the service while also being actively involved. The registered manager was overseeing and leading the day to day operation and improvement of the service. The service leadership team and the provider supported staff wellbeing, and there was a shared vision and culture in the service, of determination to achieve the best outcomes for each person.