Parkwood House
- Care home
- 45 beds
- Nursing care
- Dementia care
- Registered since 2011
- Devonport, Plymouth, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Outstanding to Good.
This month
The latest rating was published.
58 of 83
rated care homes in Plymouth are rated Good, like this one.
Parkwood House: inspection record
Rated Good in October 2026, down from Outstanding.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Waters Park House Good, less than 0.1 miles away
- O Wisteria House Stoke Limited Outstanding, 0.1 miles away
- G Astor Hall Good, 0.1 miles away
- RI Higher Park Lodge Requires improvement, 0.2 miles away
- RI Stoke View Residential Home Requires improvement, 0.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 16 October 2026 (assessment visit 22 July 2026). Quoted under the Open Government Licence.
Date of assessment: 30 July to 14 August 2026.
Parkwood House is a nursing home providing accommodation, nursing and personal care for up to 45 people, including older people, people living with dementia and people with physical disabilities.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
We identified the provider was in breach of 2 legal regulations relating to safe care and treatment and good governance.
We identified shortfalls relating to people’s safety and the effectiveness of some governance systems. We found risks associated with fire safety were not always effectively managed. Several fire doors did not close correctly, and weekly fire alarm testing had not been completed. We also found some windows did not have tamper-proof restrictors in line with recognised guidance. This increased the risk of harm to people living at the service. We also found medicines systems were not always effective, resulting in some prescribed medicines being unavailable and people not always receiving them as intended. Records did not always demonstrate topical cream instructions had been followed.Managers were confident care was being delivered and creams were being ordered regularly.”
Following our feedback, leaders responded positively and took action to reduce risk. Some immediate steps were taken to address concerns relating to fire doors and window restrictors, and new systems were introduced to strengthen medicines monitoring and oversight. The registered manager was open and responsive to feedback and demonstrated a commitment to improving the service.
Feedback described staff as kind, caring and respectful, and relatives told us there were enough staff to meet people's needs. We observed high levels of staffing and staff were recruited safely.
The provider had developed training programmes, maintained infection prevention and control systems, and promoted a positive culture for people and staff.
Incidents were reviewed and safeguarding processes were understood by staff. People’s rooms were personalised and staff supported access to healthcare professionals when required.
We have asked the provider for an action plan in response to the concerns identified at this assessment.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were safe and protected from avoidable harm.
The provider was in breach of legal regulation in relation to safe care and treatment and good governance.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question outstanding. At this assessment the rating has changed to good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question outstanding. At this assessment the rating has changed to good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question outstanding. At this assessment the rating has changed to good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question outstanding. At this assessment the rating has changed to requires improvement.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The provider was in breach of legal regulation in relation to safe care and treatment and good governance.
Questions to ask when you visit
- Well-led was rated Requires improvement on 16 October 2026. Ask about changes in management and what has changed since the report.
- Ask how nursing cover works at night and at weekends.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered manager
- Lorna Smith
- Registered with the CQC since
- What it provides
- Care home service with nursing, Long term conditions services
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 1 November 2018. Latest assessment published 16 October 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Southern Healthcare (Wessex) Ltd
- Ownership type
- Organisation
- Companies House number
- 04228592 (opens Companies House)
Southern Healthcare (Wessex) Ltd runs 4 services, all in the South West. 4 are rated Good or Outstanding.
Other services run by Southern Healthcare (Wessex) Ltd
- O Sefton Hall Outstanding. Care home with nursing, Devon
- O The Seaton Outstanding. Care home with nursing, Devon
- G The Old Rectory Nursing Home Good. Care home with nursing, Devon
Getting help from Plymouth City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Plymouth City Council
- Ask for a care needs assessment
- Phone: 01752 668000, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Plymouth City Council
Checked on the council's website, November 2026.
Common questions
- Does Parkwood House provide nursing care?
- Yes. The Care Quality Commission lists Parkwood House as a care home with nursing.
- How many beds does Parkwood House have?
- The Care Quality Commission's register lists 45 beds at Parkwood House.
- When was Parkwood House last inspected?
- The Care Quality Commission's latest rating for Parkwood House was published on 16 October 2026.
- Who runs Parkwood House?
- Parkwood House is run by Southern Healthcare (Wessex) Ltd. It runs 4 services, all in the South West.
- What is Parkwood House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 16 October 2026.
Contact
- Phone
- 01752 560000
- Address
- 72-74 Exmouth Road, Stoke, Plymouth, PL1 4QJ Map (opens Google Maps)
Compare nearby
- G Waters Park House Good, less than 0.1 miles away
- O Wisteria House Stoke Limited Outstanding, 0.1 miles away
- G Astor Hall Good, 0.1 miles away
- RI Higher Park Lodge Requires improvement, 0.2 miles away
- RI Stoke View Residential Home Requires improvement, 0.2 miles away