The Seaton

We found the following examples of good practice.

The provider was following best practice guidance in terms of ensuring visitors to the home did not introduce and spread Covid19 providing good information and support for all.

Staff were adhering to Personal Protective Equipment (PPE) and social distancing guidance. People were supported to see their visitors in the specially designed pod in one of the lounges with direct access to outside, or when this was not possible people were supported to speak to their families on the phone or via video call.

The provider had a clear policy designed for people who were admitted to the home from the community or from hospital.

Staff were well trained and have undertaken onsite IPC training and undergone regular spot checks and competency checks. Staff were trained and knew how to immediately isolate individuals with COVID 19 symptoms to avoid the virus spreading to other people. All staff in high risk groups have been risk assessed, and adjustments have been made. Plans were in place to protect vulnerable staff in the event of an outbreak.

Staff had devised a full and interesting activities programme to keep people entertained day to day. Relatives were kept up to date via a monthly newsletter and by a virtual relatives' meetings which were held on a monthly basis.

The five questions we ask about services and what we found